Terms and Conditions

1. The Services

WovenIQ provides a CRM and clienteling platform designed for luxury retail, including tools for customer insights, personalized engagement, integrations with business systems, reporting, and related administrative features. We may update, modify, or discontinue features from time to time. We will use commercially reasonable efforts to avoid material degradation of core functionality for paying customers during an active subscription term, subject to any separate agreement.

2. Accounts and Access

• You must provide accurate registration information and keep account credentials confidential.
• You are responsible for all activity under your account and for configuring user permissions appropriately.
• You must promptly notify us of unauthorized access or suspected security incidents.
• We may suspend or terminate access if we reasonably believe these Terms have been violated or the Services are being misused.

3. Customer Data and Integrations

"Customer Data" means information submitted to or processed through the Services by you or your users, including customer profiles, communications, transactional records, and integration payloads. You retain ownership of Customer Data. You grant WovenIQ a limited license to host, process, transmit, and display Customer Data solely to provide and improve the Services, comply with law, and as otherwise described in our Privacy Policy.

You are solely responsible for:

• obtaining all rights, notices, and consents required to collect and use Customer Data;
• the accuracy, quality, and legality of Customer Data and your use of integrated third-party systems;
• configuring integrations (including Salesforce, LightSpeed, Adaptive, Podium, and bring-your-own-system connections) in accordance with your policies and applicable law.

4. Acceptable Use

You agree not to:

• use the Services in violation of applicable law or third-party rights;
• upload malware, attempt unauthorized access, or interfere with platform security or performance;
• reverse engineer, decompile, or attempt to extract source code except where permitted by law;
• resell, sublicense, or provide the Services to third parties except as expressly authorized;
• use the Services to send unlawful, deceptive, or unsolicited communications;
• benchmark or publish performance results without our prior written consent.

5. Fees and Payment

If you purchase a paid subscription, fees, billing cycles, and payment terms are set forth in your order form or subscription agreement. Unless otherwise stated, fees are non-refundable, exclusive of taxes, and due in advance. Failure to pay may result in suspension or termination of access. We may change pricing for renewal terms upon reasonable notice.

6. Intellectual Property

WovenIQ and its licensors own all rights, title, and interest in the Services, including software, documentation, branding, and related intellectual property. Except for the limited rights expressly granted in these Terms, no rights are transferred to you.

If you provide feedback or suggestions regarding the Services, you grant us a perpetual, royalty-free license to use that feedback without restriction or compensation.

7. Confidentiality

Each party may receive confidential information from the other. The receiving party will use the disclosing party's confidential information only to perform under these Terms and will protect it using reasonable care. Confidentiality obligations do not apply to information that is public through no fault of the receiving party, independently developed, or lawfully obtained from a third party without restriction.

8. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WOVENIQ DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

Third-party integrations and services are provided by their respective providers and may be subject to separate terms. WovenIQ is not responsible for third-party systems, downtime, or data handling outside our platform.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WOVENIQ WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WOVENIQ'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO WOVENIQ FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

10. Indemnification

You will defend, indemnify, and hold harmless WovenIQ and its affiliates, officers, directors, employees, and agents from claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from Customer Data, your use of the Services, your integrations, or your violation of these Terms or applicable law.

11. Term and Termination

These Terms remain in effect while you use the Services. Either party may terminate access for material breach if the breach is not cured within a reasonable period after written notice. Upon termination, your right to access the Services ends. Provisions that by their nature should survive termination will survive, including ownership, confidentiality, disclaimers, limitations of liability, and indemnification.

We may provide mechanisms to export Customer Data during an active subscription or for a limited period after termination, as described in your agreement or support documentation.

12. Governing Law and Disputes

These Terms are governed by the laws applicable in the jurisdiction specified in your master agreement with WovenIQ, or if none is specified, the laws of the State of Delaware, USA, excluding conflict-of-law rules. Disputes will be resolved in the courts or arbitration forum designated in your master agreement, or otherwise in courts located in Delaware, unless applicable law requires otherwise.