WovenIQ — Release R1.64

Highlights

• Messaging attachments are clearer: attachments now show richer metadata (including size cues) and are presented in a more readable, space-efficient layout.
• More consistent phone matching: phone normalisation and matching has been tightened so country code vs non-country code variations match more reliably (including in the Customer Survey and customer matching flows).
• Cleaner phone input: when Contact Home Phone and Customer Queue phone values are saved, unexpected characters are removed to keep phone data consistent.

What’s new for everyone

• Messaging UX improvements: message threads are easier to scan, with cleaner attachment presentation and refined inbox layout/styling.
• Fewer “duplicate” surprises: contacts are more likely to be matched correctly when the same phone number is entered with different formatting (for example +1 555… vs 555…).
• Cleaner saved phone values: stray characters are removed during save for Contact and Customer Queue phone inputs, reducing hard-to-detect mismatches.

What’s new for administrators and data stewards

• Contact + Customer Queue phone cleaning: phone inputs are cleaned on save to remove unexpected characters while preserving common phone formatting characters (for example digits, spaces, parentheses, +, and hyphens). This reduces mismatches caused by pasted or invisible characters.
• Contact — Normalised Phone: matching logic across the app now handles both “with country code” and “without country code” variations more consistently when the same number is represented in different formats.
• Customer Queue — Normalised Phone: normalisation is aligned to the same approach as Contact, and customer matching checks both representations (with and without country code where applicable).
• Customer Survey matching: the survey’s phone-based lookup checks for matches using both the normalised value and a country-code-prefixed variant, improving match rates without requiring users to enter phone numbers in a single strict format.

Support

If you have questions about this release or need help with configuration, contact your WovenIQ administrator or your WovenIQ support channel.