Customer Queue Settings
Configure customer queue management and processing settings in WovenIQ to optimize customer flow and enhance service efficiency. This guide covers all essential queue management configuration options.
Queue Configuration
Set up queue parameters, processing rules, and customer flow management settings to create efficient and organized customer experiences.
- Queue type and structure configuration
- Processing rules and workflow setup
- Capacity limits and overflow handling
- Service point and staff allocation
Priority Settings
Configure priority levels, VIP customer handling, and queue optimization rules to ensure fair and efficient service delivery.
- Priority level definition and management
- VIP customer identification and handling
- Queue optimization algorithms
- Service time allocation rules
Notification Settings
Set up queue notifications, status updates, and customer communication preferences to keep customers informed and engaged.
Analytics Settings
Configure queue analytics, performance monitoring, and reporting preferences to gain insights into queue efficiency and customer satisfaction.