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Documentation

Survey Settings

Configure survey creation and management settings in WovenIQ to gather valuable customer feedback and insights. This guide covers all essential survey configuration options.

Survey Templates

Set up survey templates, question types, and response collection preferences to create effective and engaging customer feedback tools.

  • Pre-built survey template library
  • Custom question type creation
  • Response format and validation rules
  • Survey branding and styling options

Distribution Settings

Configure survey distribution methods, timing, and audience targeting options to maximize response rates and data quality.

  • Multi-channel distribution methods
  • Timing and frequency controls
  • Audience segmentation and targeting
  • Incentive and reward systems

Response Management

Set up response collection, analysis tools, and reporting preferences for surveys to extract meaningful insights from customer feedback.

Data Collection

  • • Real-time response tracking
  • • Data validation and cleaning
  • • Duplicate prevention
  • • Response rate monitoring

Analysis Tools

  • • Automated response analysis
  • • Sentiment analysis
  • • Trend identification
  • • Custom filtering options

Integration Settings

Configure survey integrations with other platforms and data export options to streamline workflows and enhance data utilization.

Platform Integrations

  • • CRM system connections
  • • Analytics platform integration
  • • Marketing automation tools
  • • Customer support systems

Data Export

  • • Multiple export formats
  • • Scheduled data exports
  • • API access and webhooks
  • • Automated reporting